Ely Stokes Fireplace, Chimney & Masonry in Indianapolis, IN Open now

Reviews about Ely Stokes Fireplace, Chimney & Masonry

• ★ ★ ★ ★ ★

  February 10, 2020, by Brad Cisco
  Their technician quickly diagnosed my chimney problem during an initial visit. The work was done quickly and they left a clean work area which I really appreciated. They seem to need some help in the office with customer communications, getting quotes delivered, etc. but the work done at my home was great.
• ★ ☆ ☆ ☆ ☆

  April 12, 2019, by Michael Zierdt
  Nice people presale, no customer service post sale if problems occur. I quit wanting to deal with my wood burning fireplace and decided I wanted gas logs and went to Eli Stokes’ store. I left them top reviews as they scheduled the work, and their people and sub-contractor seemed pleasant and efficient. Then the device quit working in less than 2 weeks, they tried to fix it 5 weeks later, it failed again, and they changed their story about what was wrong. I paid $2,543.75 for logs where, if I wish to use them, I must crawl on the floor, dismantle the logs, wipe down around the pilot, relight and reassemble every few days. I asked them what’s wrong but they will not even respond to my e-mails now they have cashed my checks.