Finish Line Indianapolis HQ in Indianapolis, IN

Reviews about Finish Line Indianapolis HQ

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  June 12, 2020, by Whitney Jameson
  I order two pairs of shoes on 07/18/2017. I received the order on 07/24/2017. One of the pairs had two right shoes. I contacted the company via email and was sent a return shipping label. The representative asked if I wanted a replacement order or refund. I responded to the email stating I'd like a replacement. On 07/26/2017 I used the label to send the mismatch pair via UPS. On the same day I received another email with conflicting information stating I would receive a replacement once my return was received and also that a replacement had already been sent and I should receive it within 4-6 days. Because of the confliction, I emailed back stating I would rather have a refund. A "Clarence" responded stating it was too late because the shoes had already been processed and expedited. On 08/01/2017 I verified with UPS that the mismatch pair had been received by Finishline. I received no confirmation from Finishline that this was the case. On 08/04/2017 I emailed again stating the replacement order had still not arrive. I received no response. I emailed yet again on 08/06/2017 requesting a response from customer service. That same day a "Sheila P" responded stating the mismatch pair I sent back was received on 08/01/2017 but the replacement order was still in "processing status". Her exact wording is as follows, "Please be informed that it may take within 4 to 6 business days for Rush Shipping via UPS. The fastest that the replacement order fulfilled, it will ship via 2nd day air shipping." Once again, the information is conflicting and confusing. I have now been lied to three times by the company and feel that I am being scammed. I have attempted calling as well, but am put on hold while they "search for my order" only to be hung up on. After reading other reviews and complaints, I have discovered that many many others have experienced this same type of circling around customer service.
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  June 11, 2020, by Christine Rieger
  Gave clerk shoe in hand to go and pull the shoes I wanted..Got home not the shoes I wanted not even close. Called manager "Matt" ytold not their procedure to check if correct...That's customer service????