Floors To Go of Indianapolis in Indianapolis, IN Closed now

Reviews about Floors To Go of Indianapolis

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  October 26, 2019, by Jim SERRA
  In 2013 my wife and I bought laminate flooring from Floors To Go. Within 3 years we experienced warping of the ends and edges. The bill of sale did not show any warranty on the Shaw laminate that was laid. We had to go to the Shaw website online to discover that it came with a 20 year warranty. Floors To Go send out one of their staff for an inspection who verbally told me he felt it was a manufacturing problem. When I asked for a copy of his report, I was told that it was their property and I was denied a copy of this report. An independent inspector from the manufacturer (Shaw Manufacturing) was scheduled to inspect our floor on request by Floors To Go. We received a report from Floors to Go telling us that the independent inspector said we had “a very high moisture content in our laminate” and that our claim was “denied.” However, when the Shaw inspector was in our house he measured with an instrument and said that our “floors were dry.” What he apparently wrote in his report was completely opposite than what he verbally told us in our home. Since I was denied the report from Floors To Go”s own representative, I felt it would be to no avail to even ask for the Shaw representative's report from Floors To Go. I was told from the Customer Service representative, Beverly Honeyman, that since Shaw denied our claim “there was nothing else they could do.” The point of this complaint is that Floors To Go failed to stand behind their product and be an advocate for us as their customer. We spent our hard earned retirement savings on this flooring, and felt betrayed by them as their customer.