Urban Underpriced in Indianapolis, IN Open now

Reviews about Urban Underpriced

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  December 29, 2019, by Wynne Lucas
  We purchased a couch about a week ago. We told them we would pick it up at the warehouse to avoid the $100 delivery fee. We are in the process of moving, and have come to realize that this 9 foot couch is a huge stress on our move. Note, we have not picked it up at the warehouse. We have not touched the couch. It is literally still sitting in the warehouse. We called, hopeful that we could "return" the couch, eliminating some of the stress of our out-of-state move. I use quotes here because we have not even picked up the couch. There is nothing to return. We were told "Nope, not possible. It says so on the receipt. Store credit only." Store credit is useless since we will be in a separate state. Honestly I am just really disappointed that we spent so much money on a company that treats its customers this way. No, the stress of moving is not their fault, but you would think the owner of this store would be a little understanding. I could understand if we had unpacked it, moved it into our apartment, etc. But it's still in the warehouse! Clearly more worried about their sales and numbers than their customers. Furthermore, this is taken directly from their website: "it's not about us. It's about you. Without you, our customer, we would not exist. Our customer is our greatest asset. Everything we do is to delight our customers." It is very disappointing when a company says one thing, but does not follow through with action.