Zales in Indianapolis, IN

Reviews about Zales

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  April 05, 2019, by Squeaks Deviant
  Wishing I could give lower than 1 start. We were lied to about their credit line service, and our ring ended up costing $1,000 more than list price in random charges that they put on my card. The man who works there, while my fiance and I were looking at rings, kept pushing my fiance to get him to ask his father to build apartments for him so he can landlord them, which was wildly unprofessional to begin with. He kept pushing the subject, even after my fiance politely told him "no", and even went so far as to write his cell phone number on a card and tried to ask us to meet up with him outside of his work. I'm literally to the point where I'm selling my ring, closing my Zales account, and have taken my business elsewhere (To Diamonds Direct, actually. I highly recommend them. They've been nothing but a dream to work with.) 10/10 complete nightmare of a jewelry store
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  January 08, 2019, by AnnaMarie Farone
  Tonight my boyfriend and I went to Castleton square mall to go to Build-a-Bear & get my Pandora cleaned, etc. To anyone that knows Castleton Square mall, the diamond stores lie in between Build-a-Bear and Pandora, including Zales, which I knew has both Vera Wang and a Disney fine jewelry collection, which we were extremely interested in. We also needed to know my boyfriend's ring size. Now, I must disclose that I am disabled. It had been a particularly painful day, to the point I was not only considering asking my boyfriend to put my wheelchair in the car, but also that we found ourselves instead diverting back to home for a few hours mid day so I could rest, take medicine and use another hot water bottle. I don't like making a big deal of my disability & most people are polite enough not to ask, unless I introduce the subject first in a matter where I feel it will add or contribute to the overall dialogue; I don't make a habit of just bringing it up. However, on this occasion that decision was made for us... now hypothetically, one would think the goal of a diamond shop was to, in fact, sell diamonds- but even more importantly, create rapport, build relationships, and to put customers at ease ahead of a major purchase that most certainly would impact the rest of their lives. One would assume a young woman & her man- after asking specifically about ring sizes near engagement and wedding band cases- might include "How long have you been together?", "Are you both from Indianapolis?", "So, how did you two meet?", "What do you do for a living?", "Are you having a date night?", "Are you on your way to, or just coming back from, dinner?", "Celebrating anything special tonight?", "Are you in town for the film festival?", "Anything special coming up in your future?"....... Sadly, these were not the choices of the gentleman who chose to attend to us. His question amounted to (mind you we were so stunned we both had difficulty remembering the first few words, but are both in agreement about the term 'stick'---) "[So what happened to lead you] to carry around a stick [with you]??" I mean right out there. Right like that. I felt like I was Dr. Weaver dealing with Dr. Dave Malucci asking about her leg, and the obvious absurdity she displayed with him, saying it was, in all reality, none of his business. I can't believe this is 2017; not only did he see nothing wrong with calling out my differently able-ness right out there in public, but that he made it HIS business. Then, to confound the matter further- and I'm sure if you look up the phrase 'add insult to injury- you will see his face- he had the audacity, the total lack of TACT- to call my medically necessary cane a 'stick'. I didn't go outside and whittle a tree branch to go on a hike. My cane isn't a 'stick'. My face went red hot, and I realized in that moment I was actually being "other"-ized as a member of the disabled community. I said simply "That was, um, blunt.... I'm disabled, that's why I use a cane." Then asked my boyfriend to leave. I feel truly bad for that employee. May he never feel the sting of embarrassment caused to him by another for calling out his 'otherness' as he did to me. I have no less control over the visibility of my illness/disability as he has over the color of his skin- but I would never DARE cross that line. There is zero chance he would have made the same kind of comment to a visibly more able bodied person. I cannot believe Zales is still so socially tone deaf that they see nothing wrong with treating their disabled customers this way. I HAVE to assume the only reason I was questioned about my disability was because my aid happened to be a visual signal to that fact. Had I come in wearing dark glasses and using a service dog---- would I have been asked how I lost my sight? Edited only for small typos.